# Troubleshooting

> What to do when something about Geenius Chat does not work: getting in, a plan that does not include Chat, the request form, and runs.

Source: https://geenius.chat/docs/troubleshooting/

Chat is in early access, so most questions today are about getting in.

## I cannot find the Chat sign-in page

[Request access](/request-access/). We write back when your seat is ready.

## I requested access and heard nothing

Seats open a few at a time: we write when yours is ready. If the form showed an error, try again, or write to us from the [contact page](/contact/).

## The request form says it could not send

The form sends your request to our access service. If that service cannot be reached, the form says so and nothing is stored. Wait a moment and try again.

## When Chat is open

These answers apply once the app is live:

- **A long task stopped.** A run is saved after every finished step. Open the thread again; the run continues from the last finished step, within your limits. See [runs](/docs/runs/).
- **A run is waiting.** It asked you something. Answer it in the thread and the run continues.
- **I reached a limit.** Session and weekly limits come from your plan. The finished steps of a run stay saved.
- **I do not see a thread.** You see only your own threads, in a workspace you are a member of. Check that you are in the right workspace.

Still stuck? Write to us from the [contact page](/contact/).