Troubleshooting

Chat is in early access, so most questions today are about getting in.

I cannot find the Chat sign-in page#

Request access. We write back when your seat is ready.

I requested access and heard nothing#

Seats open a few at a time: we write when yours is ready. If the form showed an error, try again, or write to us from the contact page.

The request form says it could not send#

The form sends your request to our access service. If that service cannot be reached, the form says so and nothing is stored. Wait a moment and try again.

When Chat is open#

These answers apply once the app is live:

• A long task stopped. A run is saved after every finished step. Open the thread again; the run continues from the last finished step, within your limits. See runs.
• A run is waiting. It asked you something. Answer it in the thread and the run continues.
• I reached a limit. Session and weekly limits come from your plan. The finished steps of a run stay saved.
• I do not see a thread. You see only your own threads, in a workspace you are a member of. Check that you are in the right workspace.

Still stuck? Write to us from the contact page.